Return policy

Thank you for shopping at Handymavo. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order cancellations for purchases made through handymavo.com.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the product should generally be:

Unused and in its original condition
Returned in its original packaging
Complete with all accessories, parts, manuals, and included materials
Accompanied by proof of purchase or valid order information

Products that have been excessively used, intentionally damaged, improperly installed, modified, or damaged through misuse may not qualify for a standard return, except where otherwise required by applicable law.

How to Request a Return

Before returning any product, please contact us at:

Email: service@handymavo.com

Please provide:

Your order number
The product you wish to return
The reason for your return
Clear photos or videos where relevant

After reviewing your request, our customer service team will provide the appropriate return instructions and return address.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a product that is damaged, defective, missing essential components, or different from what you ordered, please contact us as soon as possible.

Please provide your order number, a description of the problem, and clear photos or videos showing the issue where reasonably possible.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

Non-Returnable Items

Certain products may not be eligible for standard returns, including:

Products damaged through misuse or improper handling
Products damaged through incorrect installation
Items that have been materially altered or modified
Products missing essential components or accessories
Personalized or customized products
Gift cards
Products clearly marked as final sale or non-returnable, where permitted by law

These exclusions do not affect any rights that cannot legally be excluded.

Return Shipping Costs

For standard returns that are not caused by a damaged, defective, or incorrect product, customers may be responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, please contact us before returning it so that we can provide appropriate instructions.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

If approved, your refund will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing times depend on your bank, card issuer, or payment provider.

Exchanges

If you would like to exchange an eligible product, please contact service@handymavo.com.

Exchanges are subject to product availability and the condition of the returned item. Our customer service team will provide the applicable instructions after reviewing your request.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

Return Address

Please do not automatically send returns to our registered company address.

The applicable return location may differ depending on the product and fulfillment location.

Please contact service@handymavo.com before returning any product. Our customer service team will provide the appropriate return address and instructions after reviewing your request.

Unauthorized returns may result in delays in processing.